SaaS licence agreement — FastNodal

Parties

Supplier: GREAT START LTD, Company No. 16375180, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

Customer: the legal entity indicated in the signed order.

Art. 1 — Definitions

Platform: the FastNodal software-as-a-service, Omnichannel Module, with the features described in Annex A. Licence: the non-exclusive, non-transferable right to use the Platform. Customer Data: all data uploaded or generated by the Customer through the Platform (orders, catalogue, records, stock). SLA: the service levels in Annex B.

Art. 2 — Subject

2.1 The Supplier grants the Customer a licence to use the Platform as SaaS, accessible via browser, for one store/brand and for the Customer's internal users, with no limit on their number.

2.2 The Platform is a standard multi-tenant product: no code customisation is included. Configurations and onboarding are governed, where purchased, by the "FastNodal Launch" professional service.

2.3 Included for the entire term: updates, new releases of the Omnichannel Module, maintenance and support in accordance with Annex B.

Art. 3 — Term and commencement

3.1 The Licence has the term indicated in the order (monthly or fixed-term of 12, 24 or 36 months) and runs from the date of activation of the production environment, notified in writing (the "Activation Date").

3.2 The fixed-term Licence does not renew automatically: the Supplier gives notice of expiry at least 60 days in advance and renewal requires a written agreement. The monthly plan renews automatically unless cancelled with 30 days' notice.

Art. 4 — Fees and billing

4.1 The fee is the one indicated in the order, according to the public price list in effect on the order date. The fixed-term licences (12/24/36 months) are billed in a single advance payment on the Activation Date; the monthly plan is billed on a recurring basis.

4.2 Payment by bank transfer within 30 days of the invoice date. The Supplier, a United Kingdom company, issues invoices without VAT to EU business customers; the tax is accounted for by the Customer in accordance with the rules of their own country.

4.3 Non-payment beyond 30 days from the reminder authorises suspension of the service, subject to notice, until settlement.

Art. 5 — Service levels and support

5.1 Monthly availability of the Platform: 99.5%, excluding scheduled maintenance notified 48 hours in advance (max 8 hours/month, during night-time hours).

5.2 Support via email and ticket on business days 9:00–18:00 CET; response within 8 business hours for blocking issues and 24 hours for others.

5.3 If availability falls below the SLA for 2 consecutive months, the Customer accrues a credit equal to 5% of the equivalent monthly fee for each month of breach; if below 95% for 3 consecutive months, the Customer may terminate the contract with a pro-rata refund of the fee not enjoyed.

Art. 6 — Customer Data

6.1 The Customer Data remains the exclusive property of the Customer. The Supplier processes it as data processor under the DPA (Annex C), solely to deliver the service.

6.2 Export: the Customer may export independently, at any time, orders, catalogue and records in CSV format. On termination the export remains available for 30 days; after that period the data is deleted with written confirmation.

6.3 Daily backups with 30-day retention; security measures described in Annex C.

Art. 7 — Obligations and usage limits

7.1 The Customer uses the Platform in compliance with the law and the policies of the connected marketplaces and is responsible for the accuracy of the data uploaded and the management of its own marketplace and courier accounts.

7.2 It is prohibited to resell or sublicense access, to carry out reverse engineering save as mandatorily permitted, and to use the Platform for unlawful activities.

Art. 8 — Intellectual property

The Platform, the code, the documentation and the trademarks remain the exclusive property of the Supplier. No rights are transferred to the Customer beyond the usage Licence.

Art. 9 — Warranties and liability

9.1 The Supplier warrants that the Platform conforms to the features in Annex A. It does not warrant fitness for further purposes or the Customer's commercial results.

9.2 The Supplier's overall liability is limited to the amount paid by the Customer in the preceding 12 months; indirect damages (loss of profits, goodwill) are excluded. Mandatory liability for wilful misconduct and gross negligence remains unaffected.

Art. 10 — Termination

10.1 Either party may terminate the contract for material breach not remedied within 30 days of the written notice.

10.2 In the event of termination for the Supplier's breach, the Customer is entitled to a pro-rata refund of the fee relating to the period not enjoyed.

Art. 11 — Confidentiality

The parties keep confidential the technical and commercial information exchanged, for the term of the contract and for the 3 years thereafter.

Art. 12 — Final provisions

12.1 The contract is governed by the law of England and Wales; the courts of London have jurisdiction.

12.2 Any amendments require written form. The invalidity of any clause does not affect the contract as a whole.

12.3 Attached and forming an integral part: A (Features of the Omnichannel Module), B (SLA and support), C (Data Processing Agreement).

Annex A — Features of the Omnichannel Module

Unified order capture from the connected channels (Shopify, Amazon Seller Central, Zalando, ASOS, Miinto, Spartoo) with normalisation within 30 seconds and a single fulfilment queue; multi-variant PIM (size/colour).

Real-time stock synchronisation across all channels with overselling prevention and stock alerts at a configurable threshold per SKU.

Shipping Hub: SDA, GLS, BRT integration; automatic courier selection; label generation compatible with Zebra thermal printers; tracking notifications to the end customer.

Per-channel Dynamic Pricing with a configurable minimum margin and promotion alerts; returns management with a self-service portal and stock replenishment.

Per-channel P&L reporting with daily, weekly and monthly report and CSV/PDF export; publication of products across all connected channels from a single upload.

Annex B — SLA and support

Monthly availability 99.5%; night-time maintenance window notified 48 hours in advance; email and ticket support 9:00–18:00 CET on business days; response within 8 business hours (blocking issues) and 24 hours (non-blocking); updates and new connectors included.

Annex C — Data Processing Agreement (summary)

Roles: Customer as controller, Supplier as data processor. Categories of data and of data subjects defined by the service; processing on the Customer's documented instructions.

Security measures: encryption in transit and at rest, access control, logs. Sub-processors with an obligation to give prior notice of changes. Assistance in exercising data subjects' rights.

Notification of data breaches without undue delay; deletion or return of data at the end of the contract; audits on reasonable request.